Templarco.co.uk Shop Sales Terms and Conditions:

Things you should know before placing an order.

This website is owned and operated by Templar Publishing in conjunction with The Book Service Limited. The Book Service Limited (TBS) is part of the group of The Random House Group Ltd companies and shall process any orders placed by you through this website. By placing an order for Goods, you agree to the terms set out in the Sales Terms (Sales Terms). These Sale Terms may be changed at any time by us. If we make any changes to these we will include a notice on the Home Page and you should then check the changes. You accept that you will have no claim for breach of contract or otherwise in respect of any such alteration. Placing orders for Goods on this website will mean that you agree to be bound by the most current version of the Sales Terms. These Sales Terms apply to all contracts between you and us. These Sales Terms were last updated on 25 June 2008.

Posting Content

Templar Publishing does not screen and is not responsible for any user-generated content posted or otherwise submitted to Templar’s official online public areas, including official Facebook pages, Twitter account, blog and website. All content is viewed at the user’s own risk and Templar does not guarantee the accuracy or reliability of any information posted. Any views expressed are those of the individual poster and do not represent the views of Templar Publishing.

By posting your comments or materials on our website, you grant us a non-exclusive, perpetual, royalty-free, world-wide licence to use, reproduce, modify, adapt, translate, publish, distribute and display any content you submit to us in any format now known or later developed.

We will make every effort to ensure our online public areas best serve the interests of the user and Templar therefore reserves the right to delete, move, edit, update or otherwise alter content posted on its online public areas without notice and at the company’s discretion.

When posting content to our online public areas you agree not to:

- post unlawful, defamatory, obscene, threatening, offensive, harmful or otherwise objectionable content (this includes text, graphics, video, programs or audio);

- delete any author attributions, legal notices or proprietary designations or labels in any content that is posted;

- falsify the origin or source of content that is posted;

- post content in a language other than English;

- post content that violates the legal rights of others, in particular, material that contains the intellectual property rights of third parties unless you have obtained all necessary licences and consents to use such content;

- advertise, promote or offer to sell any goods or services;

- contribute content with the intention of committing or promoting an illegal act;

- use inappropriate (e.g. vulgar or offensive) user names;

- post content that contains viruses or that may damage Templar's or another user's computer;

- reveal any personal information about yourself or anyone else (for example, email address, telephone number or postal address).

Templar reserves the right to remove any content that breaches these terms without notice and without incurring any liability. Templar reserves the right to ban the user from their online public areas without notice and at their discretion. If you wish to report content that you believe breaches the above conditions then please email marketing@templarco.co.uk.

Any user under 16 must ask permission from a parent or legal guardian before registering to post content on any of Templar’s online public areas.


The term “promotions” includes all competitions, giveaways, sweepstakes or other similar offering. Unless otherwise expressly stated the entrant agrees to abide by the following promotion terms and conditions:

- no purchase necessary;

- no cash alternatives, Templar Publishing reserves the right to substitute prizes of equal or greater value at any time;

- the winning entrant will be selected according to the conditions of the particular promotion within 28 days of the closing date and the winner will be notified by email within 28 days of the closing date. The winning entrant will then be required to confirm acceptance of the prize within 14 days of notification and the prize will then be sent;

- in the event of a failure to accept the prize, Templar reserves the right to reallocate the prize to another entrant according to the selection terms of the particular promotion;

- proof of posting cannot be accepted as proof of delivery. Templar Publishing cannot accept responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction, alteration of, or unauthorised access to entries, or entries lost or delayed whether or not arising during operation or transmission as a result of server functions, virus, bugs or other causes outside its control;

- the promoter’s decision is final and no correspondence, apart from notification, will be entered into; in the event of a dispute regarding promotion rules and conditions will be settled by Templar and no correspondence or discussion will be entered into;

- a promotion winner agrees to partake in reasonable publicity after the promotion including use of their name and any photographs obtained;

- copyright of any submitted material or entries is given to Templar.

Qualifying entrants

- entrants must be resident in the UK or Republic of Ireland;

- each entrant is permitted to enter once and subsequent entries from the same household will be removed from the promotion;

- if the entrant is under 16, it will be assumed that permission has been sought from a parent or legal guardian and it is the responsibility of the entrant to gain this permission;

- employees of Templar Publishing or any company involved in the promotion or any advertising agency or web company connected with Templar Publishing or any such persons subsidiary or associated companies, agents or members of their families or households, are not eligible to enter the promotion. Templar Publishing reserves the right to verify the eligibility of all entrants.

- by entering the Competition, you hereby warrant that all information submitted by you is true, current and complete;

- entries must be submitted by the stated method and closing date and Templar does not take responsibility for any entries received after the closing date;

- entries must not infringe the intellectual property rights and privacy of any third party, and must not contain any content that is libellous, defamatory, obscene, indecent, harassing or threatening. Templar reserves the right to screen entries and remove or edit entries that contain content that infringes the intellectual property rights and privacy of any third party, or contains any content that is libellous, defamatory, obscene, indecent, harassing or threatening.

- no prizes will be awarded as a result of improper actions by or on behalf of any entrant.

The promoter is Templar Publishing, The Granary, North Street, Dorking, Surrey, RH4 1DN, UK.


"We, "us", "our", means The Book Service Limited. "You", "your" means the person ordering products under these Sales Terms. "Working days" means all days other than Saturdays, Sundays, and Public Holidays. "Goods" means the good or goods you have ordered from us.

1. Registration

1.1 In order to purchase goods from this website, you need to register your details with us. On registration, you must provide us with accurate and complete registration information and it is your responsibility to inform us of any changes to that information (to your email address in particular) by updating your details in the My Account section.

1.2 On first registration you will choose a user name and password (ID). None of our employees or agents will ever ask you for this password. Do not disclose this password to anyone under any circumstances whatsoever.

1.3 You are responsible for all use of your ID and for preventing unauthorised use of your ID. If you believe there has been any breach of security such as the disclosure, theft or unauthorised use of your ID or any payment information you must notify us immediately by contacting us at TemplarD2C@tbs-ltd.co.uk

1.4 Your registration does not in itself entitle you to purchase Goods from us and we are not obliged to accept any or all orders that you place with us.

2. Formation of contract

2.1 All orders for Goods are offers by you to purchase and accepted only when you receive a confirmation email from us to the effect that your order has been processed and your Goods have been dispatched. This will form a contract, which incorporates these terms and conditions, between you and us (Contract).

2.2 Where the use of the Goods is stated to be subject to any instructions or warnings, they are supplied on the condition that such instructions or warnings will be strictly adhered to.

3. Prices

3.1 All prices for the Goods are inclusive of taxes but exclusive of delivery charges.

3.2 The price of an item is the price on the day of your order. We try to ensure that all prices on display on this website are accurate but the price on your order will need to be validated by us prior to processing your order. Where an item’s correct price is higher than the price stated on your order we will contact you to let you know the correct price and give you the opportunity of reconfirming your order or cancelling before we dispatch the Goods.

3.3 All Goods are subject to availability. Where stock has run out or Goods cannot for some reason be dispatched, we will contact you by email to inform you of this and give you a likely delivery date for within 14 days. If it is not possible to deliver within 14 days, we will not accept that part of your order. Where these Goods are part of a larger order, we will process and dispatch the available Goods to you in the normal manner in accordance with these Sales Terms.

4. Payment

4.1 Payment authorisation must be provided by you on the date that you place an order for Goods.

4.2 Payment must be made by credit/debit card. We accept payment by Visa, MasterCard, Switch, Maestro and Delta. Payment will be debited from your account before despatch of the Goods to you.

4.3 Upon receiving your order we will carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds in order to fulfil the transaction. No payment is debited from your card during this pre-authorisation check.

4.4 On some occasions, we are required by the card issuer to perform additional security checks on the payment card, which can delay the order until the card has been authorised.

4.5 You confirm that the credit/debit card that is being used is yours.

4.6 All product prices and delivery charges are shown in UK pounds sterling. Your payment card company will perform any currency conversion, if necessary.

5. Privacy

5.1 We will only use the details supplied by you in accordance with our Privacy Policy.

6. Delivery in the United Kingdom

6.1 We can deliver to any address in the United Kingdom and in the Republic of Ireland.

6.2 There may be a charge for delivery. Delivery charges will be displayed at checkout.

6.3 All delivery times are estimates only and, while we will endeavour to avoid delay, we will not be liable to you for any loss or damage arising from delay in delivery.

6.4 We may deliver the Goods by instalments. Delivery charges will be those set out at the time you placed your order.

6.5 If we are unable to perform the whole or part of the Contract due to any cause or event beyond our reasonable control we may, at our option, by notice in writing to you, cancel or suspend the Contract in whole or in part without liability and without prejudice to our rights to receive payment of the price for all Goods previously delivered.

6.6 If you receive the wrong goods or Goods are damaged in transit, you must contact us within 28 calendar days via the My Account section and confirm to us what has happened. Please refer to the terms and conditions of our Cancellation and Returns policy below.

7. Orders to and from overseas

7.1 There may be a territorial restriction on our ability to deliver and we will inform you accordingly.

7.2 The provisions of clauses 6.2 to 6.6 above apply also to overseas sales.

7.3 When ordering Goods for delivery overseas you may be subject to import duties and taxes, which are levied once the Goods reach the specified destination. Any additional charges for customs clearance must be borne by you.

7.4 We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

7.5 When ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the Goods. You are responsible for notifying your local customs office of your purchase. Please be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

8. Risk/Title

8.1 The Goods are at your risk from the time of delivery.

8.2 Ownership of the Goods does not pass to you until we have received in full (cash or cleared funds) all sums due in respect of:

8.2.1 the Goods; and

8.2.2 all other sums which are or become due to the us from you on any account.

9. Security

9.1 We take your online privacy seriously. However, although we use appropriate encrypted security software on our website, the security of any payments transmitted and processed via the Internet cannot be guaranteed. Any losses incurred or sustained by you as a result of transmitting information by means of e-mail or other internet link will be borne solely and exclusively by you.

10. Limitations of liability

10.1 Nothing in these Sales Terms excludes or limits our liability for death or personal injury caused by our negligence or any other liability which cannot be excluded on a point of law.

10.2 Subject to 9.1 above, we will not be liable to you for any loss or damage in circumstances where or to the extent that:

10.2.1 neither we nor our employees or agents are in breach of a legal duty owed to you;

10.2.2 such loss or damage is not a reasonably foreseeable result of any such breach; or

10.2.3 any increase in loss or damage results from a breach by you of any term of this contract.

10.3 Except as expressly provided in these Sales Terms and save for fraudulent misrepresentation, all conditions, representations and warranties (express or implied, statutory or otherwise) are excluded to the extent permitted by law including without limitation any implied warranties or conditions as to quality, fitness for purpose and reasonable skill and care.

10.4 Under no circumstances, including negligence, shall we or any affiliated company or individual be held liable for any direct, indirect, incidental, special or consequential damage (including, without limitation whether for loss of profit, loss of business, lost data, viruses that may infect your computer, depletion of goodwill or otherwise), costs, expenses or other claims for economic loss (howsoever caused) which arise out of or in connection with the Contract or your use of this website generally.

10.5 We further do not warrant that the website or the products and materials contained on such site are error free, or that errors will be corrected, or that this site or the server from which it is run is free of viruses or other potentially harmful codes.

10.6 Our employees and agents are not authorised to make any representations or give any warranty concerning the Goods unless these are confirmed in writing by us. In entering into the Contract you acknowledge that you do not rely on and waive any claim for any breach of any representation or warranty which is not so confirmed.

11. Indemnity

You agree to defend, indemnify and hold us and any affiliated company or individual harmless from any and all liabilities, costs and expenses, including reasonable legal fees, related to any violation of these Sales Terms by you or your authorised users, or in connection with the use of the website or the Internet or the placement or transmission of any message or information on this website by you or your authorised users.

12. General

12.1 From time to time we may make special offers available to you. These are available for limited periods only.

12.2 Our failure to insist upon the strict performance of any of your obligations under the Sales Terms will not be construed as a waiver and will not affect our rights to require strict performance of such obligations.

12.3 If any provision of the Sales Terms or part thereof is found to be invalid or unenforceable, the invalidity or unenforceability of such provision or part will not affect any other provision or the remainder of the provision in which such invalid or unenforceable part is contained, which will remain in full force and effect.

12.4 All notices will be in writing and maybe served by either party on the other by hand or by first class pre paid post. The address for service, in the case of a notice from you to us, is specified at the bottom of this page and, in the case of a notice from us to you, will be the address stated on your order.

12.5 Nothing in these Sales Terms which form the agreement between you and us will give nor is intended to give rights to any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

12.6 This website may provide links to the web sites and services of third parties. Such links are provided for your convenience only, and their provision does not constitute or imply control of or an endorsement of the content of such third party web sites by us. You acknowledge that the use of such third party web sites is governed by the terms and conditions of use as applicable to such websites.

12.7 These terms and conditions will be governed by and construed in accordance with English law and the parties will submit to exclusive jurisdiction of the English courts.

12.8 Neither we nor our affiliates make any representation that materials on this website are appropriate or available for use in locations outside the United Kingdom, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this website from other locations do so on their own initiative and are responsible for compliance with local laws.

13. Comments on how we may improve our service to you

We aim to provide outstanding customer service. If you have any comments about the service you have received from us, please email us at TemplarD2C@tbs-ltd.co.uk

14. Contact us

For full details of how to contact us please visit our Contact Us page

This returns policy does not affect your statutory rights. These Terms were last update on the 25 June 2008.

1. You may cancel your order before delivery or within 14 calendar days after the date of delivery if the delivery address is in the United Kingdom or Republic of Ireland or within 28 calendar days after the date of delivery if the delivery address is outside the United Kingdom or Republic of Ireland. Please cancel by using the order enquiry form in the My Account section.

2. We will credit your payment card with the cost of the unwanted Goods and our delivery charges within 30 days of the date of your cancellation.

3. Please return the unwanted Goods with the original packaging within 30 days of cancellation. You are required to take reasonable care of the goods while in your possession.

4. Returned Goods will be delivered to us at your cost, unless the Goods are defective or damaged or if we have delivered them to you in error. We will be entitled to deduct the cost of recovering the Goods if you fail to return them following cancellation.

5. If Goods are defective or damaged, please contact us via the order enquiries form on the My Account section. We reserve the right to check if items are damaged or defective before agreeing to reimbursement and ask for proof of damage or defect. We will refund you the cost of damaged or defective goods, our delivery charges and your reasonable return charges.

6. Refunds will be credited to your payment card and will not be paid in cash.

Templarco.co.uk Privacy Statement and Terms and Conditions

Templarco.co.uk is operated in the UK by Templar Publishing, The Granary, North Street, Dorking, Surrey RH4 1DN, VAT Number: GB 356 7192 29

Templar Publishing is committed to protecting your safety and privacy online. This Privacy Statement explains why we ask you for information when you become a member or participate in some of the activities on this Site and what we do with that information. We use information we obtain about you to communicate with you and to provide a personalised experience on our site. Please read this policy carefully and discuss it with your parents to understand the information we gather, how we use and protect this information, and how you or your parents can ask us to change or delete that information at any time.


"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. When you revisit Templarco.co.uk they allow our server to access information on your computer about your last visit and allow us to personalise your visit. Our cookies do not contain any personally identifying information. Most Web browsers automatically accept cookies, but you can usually change the settings on your browser to prevent that. Even without a cookie, you can still use most of the features on our site, but it may mean that your Templarco.co.uk experience may not be peronsalised.

Your Consent

By using Templarco.co.uk, you consent to the collection and use of information you provide us. If we decide to change our privacy policy, we will post those changes on this page. Pease check back here regularly

Our Commitment to Security

It is our policy to produce a site that protects its users’ privacy and provides a safe online environment for exploring the world of the Templar range of books. All content is monitored and controlled by us and if you have any queries about the nature of the site’s content you can contact jayne.roscoe@templarco.co.uk

Terms and Conditions

The following Terms and Conditions apply to your use of Templarco.co.uk (the Website). By using the Website you agree to comply with these Terms and Conditions. If there anything is unclear please email jayne.roscoe@templarco.co.uk

Templarco.co.uk Content Policy

It is our aim to produce a Website that contains information and activities that are representative of the Templar range of books. All content has been taken from copyright material or created specifically for the Website.


From time to time Templarco.co.uk will run competitions for its users and members. We will post the relating terms and conditions for each individual competition along side the competition entry details.


Where you have provided specific consent, and in accordance with our Privacy Policy, we may email you from time to time to let you know when we have added new information to the Website or with other Templar news. We may also email you in response to a question you send us. If you send us a Templar-related question, we will try and answer it by email. However, we cannot guarantee that you will receive an individual answer to your question. The questions will be dealt with by our team of Templar experts, but unfortunately it will not be possible to enter into correspondence with the author or illustrators of Templar books. Any personal information you provide will only be used in accordance with our Privacy Policy.


"Submissions" means all comments, feedback, suggestions, photos, artwork, e-mail, phone numbers, address and similar information or materials that you submit to us. Submissions will not be confidential and will become our property upon submission to us. By providing any Submissions, you agree to assign to us, at no charge, all worldwide rights, title and interest in copyrights and other intellectual property rights to the Submissions. You acknowledge that you are responsible for the Submissions that you provide, and that you, not us, have full responsibility for the Submissions, including their non-infringement of any other person's proprietary or privacy rights, their legality, reliability, appropriateness, originality and copyright.


All content on the Website, including text, graphics, logos, icons, images, and software, is the property of The Templar Company, plc. and/or its content suppliers and is protected by U.K. and international copyright laws. The arrangement (meaning the compilation, collection, and assembly) of all content is the exclusive property of The Templar Company, plc and is protected by U.K. and international copyright laws and database rights.

Trade Marks

All logos are trade marks of The Templar Company plc. Other images, titles, names, characters, and company names mentioned on this site may be the trademarks or registered or unregistered trade marks of their respective owners.

Use Limitation

You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any images, graphics, files, software, products, information, or services obtained from this site without the express prior written permission of The Templar Company, plc. By using this site you further agree that you will not "frame" any of the content of this site with advertising, promotional material, information, or other content without the express prior written consent of The Templar Company, plc.

Permission Requests

Any requests for use of content from the Website may be submitted in writing via mail, facsimile, or e-mail to the following address:

The Permissions Editor
The Templar Company plc
The Granary, North Street, Dorking, Surrey RH4 1DN

Please note we cannot process any requests that are not submitted in writing. We estimate a minimum of 4 weeks from the date of submission before being able to respond to any such requests. However, please note that this timing estimation may be subject to variation.

No Unlawful or Prohibited Use

As a condition of your use of this site you warrant to The Templar Company, plc. that you will not use this site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. Further, by using this site you agree that you will not violate or attempt to violate the security or integrity of the site, including, without limitation, accessing data not intended for users of the site; attempting to probe, scan, or test the vulnerability of the site to security breaches; attempting to interfere with service to users of the site (including, without limitation, submitting a virus or corrupted data to the site, overloading the site, or continuously posting repetitive material on the site); attempting to decompile, disassemble, or otherwise reverse engineer the content or software comprising or making up any part of the site; and sending unsolicited advertising or other communications to users of the site.

Liability Disclaimer

The Templar Company, plc. makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content materials, or products included herein which are provided on an "as is" basis. The Templar Company, plc., to the full extent permissible by applicable law, disclaims all warranties, express or implied, including but not limited to implied warranties of fitness for a particular purpose, title, non-infringement, and satisfactory quality. The Templar Company, plc. will not be liable for damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental, punitive, and consequential damages or damages for loss of use, data, or profits arising in any way connected with the use or performance of this site. The Templar Company, plc. does not endorse and assumes no responsibility for the accuracy or content of the views, opinions, comments, recommendations, or suggestions posted on this site from readers or others.

Links to Third-Party Sites

The website may incorporate links to other websites of third parties. Such links are provided for your convenience only, and their provision does not constitute an authorisation by us to you to access such third party websites, nor an endorsement of the content of such third party sites by us. You acknowledge and accept that we are not, and will not be held responsible for any damages, loss, costs or expenses arising from the use of such third party websites or products or services available through such third party websites.

No Unauthorized Linking

By using this site you agree that you will not create any links to or from the Website to another site without the express prior written consent of The Templar Company, plc.

Access Restriction

The Templar Company, plc. in its sole discretion, reserves the right to deny any user access to the Website or any portion thereof without notice.

Modification of These Terms and Conditions

The Templar Company, plc. reserves the right to make changes to the Website and the disclaimers, terms, and conditions herein at any time.

Applicable Law

Templarco.co.uk is created and controlled by Templar Publishing in the UK, and as such the laws of the UK will govern the disclaimers, terms, and conditions herein without giving effect to any principles of conflicts of laws.

These Terms & Conditions are governed by English law, unless you live in Scotland in which case it will be governed by Scots law, and you and we agree to only bring legal actions about Templarco.co.uk in a UK court. We will try and solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement you and we may agree to refer the matter to independent arbitration you and we are not restricted from bringing court proceedings.

Service Contact

The Templarco.co.uk Web Site is owned and operated in the UK by Templar Publishing,
The Granary, North Street, Dorking, Surrey RH4 1DN

Please contact jayne.roscoe@templarco.co.uk with any questions or problems about the operation of the Website.

Close Window